We want you to be 100% satisfied with your SilkStream Design purchase. If, for any reason, your SilkStream purchase does not meet your expectations, or if you ordered the wrong size or colour, please email us immediately upon receipt. Exchanges can be arranged by prior arrangement only for current stock or for credit; we do not issue refunds. You are responsible for all shipping costs incurred and for safe delivery of the original purchase in as-new condition. No exchanges on sale items.