1. Fulfilled by MarketSpell
At MarketSpell, we double check your order and pack everything carefully prior to shipping. If you receive damaged or incorrect merchandise, please let us know immediately. We will be happy to rectify the problem.
Unopened products can be returned within 30 days of the original ship date for a full refund. You will be responsible for return shipping fees, and please make sure to label your package as a ‘Return’ on customs documents. MarketSpell will not pay any duties or taxes on return shipments.
To request a return, you may do so from the Orders section in your account or by sending as an email at firstname.lastname@example.org
2. Fulfilled by our Independent Canadian Sellers
Each vendor is responsible for the return and shipping policies of their own store. Sellers are required to publish their Returns & Exchanges policy on their page and on all products sold by them. Please check the policies carefully before making a purchase.
If you would like to request a return, please contact the seller directly.